Return Policy
At Four Alarm Fire Services Ltd., we are committed to providing high-quality fire and safety products to our customers. We understand that occasionally, a product may not meet your expectations. To ensure your satisfaction, we have implemented the following return policy:
Returns
- You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also cover the return shipping costs if the return is due to our error (e.g., you received an incorrect or defective item).
Exclusions
- We do not accept returns on items that have been installed or used.
- Additionally, we cannot accept returns on light bulbs or batteries due to safety reasons.
How to Initiate a Return
- Contact our customer service team at service@fouralarm.ca to request a Return Merchandise Authorization (RMA) number.
- Pack the items securely in the original packaging, if available.
- Include the RMA number and a copy of the original packing slip with your return shipment.
- Ship the package to the address provided by our customer service team.
Products will NOT be accepted for return without prior authorization of Four Alarm.
Refunds
- Once we receive and inspect your return, we will issue a refund to your original payment method. Please allow 14 business days for the refund to be processed and reflected in your account.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team at service@fouralarm.ca or (833)390-1021 (toll-free) or locally at (403)295-8707.