general

City of Calgary 

Here is some information that can resolve some questions relating to inspections and requirements of all fire and safety companies operating within the City of Calgary to report all deficient fire and safety systems.

Fire Alarm Systems – Deficiency Reporting Requirement Letter

Sprinkler Systems – Deficiency Reporting Requirement Letter

Systems Certificates

Four Alarm Fire Services

1. What types of payment do you accept?

Cash, Debit, MasterCard, Visa, Cheque, Electronic Fund Transfer (EFT)

2. Do I have to be present during the service to provide payment?

No, customers can provide us with either a Credit Application or you can provide a Pre-authorized Payment form. This will allow us to process card payments without you being present.  We can also accept payments on-site as well.

3. Can we pay later (have credit) for services?

Yes, all customers can set-up credit accounts. All you need to do is fill out our General Credit Application

4. How do I set-up a service call?

Call (403)295-8707 and talk to our helpful courteous office staff or you can email us at service@fouralarm.ca

5. Do you provide 24 Hour service?

Four Alarm has staff taking care of all your needs 24 hours a day, 7 days a week. Our staff of Fire Alarm, Sprinkler and extinguisher technicians can service you evenings, weekends and holidays to take care of any emergency or need.

6. Can you give me information on how to get started with my project?

Contact our office or go to our Quotes Page and we can get you started on any project… from a tenant revision, new construction or just a curious question we can help you out and get you in compliance quickly and efficiently.  Our construction crew can complete projects from simple equipment installs, tenant improvements to whole buildings and industrial parks.

7. What types of services do you provide?

  1. ALL fire and safety services
  2. Fire Alarm Systems
  3. Fire Extinguishers
  4. Sprinkler Systems
  5. Specialized Suppression Systems
  6. Kitchen Suppression
  7. Fire Hydrants
  8. Backflow Preventers (Cross Connection Control Devices)
  9. Emergency Lighting
  10. First Aid
  11. Fire Hoses
  12. Construction Project Design and Consultation
  13. Blueprints and Drawings (CAD) Design
  14. **COMING SOON** Security Systems
  15. **COMING SOON** Fire and Security System Monitoring

8. Do you sub-contract work out?

No!!! Part of the advantage of using us is the fact we provide all services internally. If we offer the service…WE DO ALL THE SERVICE!!

9. Can you certify fire extinguishers for businesses?

Yes, our technicians and shop are fully certified to maintain your fire extinguishers for compliance with Alberta Fire Code (AFC), NFPA 10 (National Fire Protection Association) and local all requirements.

10. How often must I maintain my fire extinguisher?

COMMERCIAL / INDUSTRIAL PROPERTIES – These extinguishers MUST be serviced and certified once a year by a qualified service company like Four Alarm according to requirements in Alberta. As always follow all manufacture recommendations for service.

RESIDENTIAL PROPERTIES – These extinguishers are not required to be serviced as per the code, but Four Alarm does HIGHLY recommend that these extinguishers get serviced annually as well to ensure proper operation. As always follow all manufacture recommendations for service.  Residences that house foster children or care for disabled adults do have a requirement to have extinguishers and other safety equipment.

11. I own a business, what is the minimum size extinguisher I can have?

Alberta Fire Code (AFC) requires that any commercial location in the province use an extinguisher that has a MINIMUM rating of 2A!  This typically means that unless you have a specialized extinguisher, a FIVE (5) pound cylinder is the smallest that can be used in a commercial establishment.  A extinguishers rating can be found on its label and is typically in a format such as 3A : 40-B,C.  This would be a typical rating for our 5.5lb ABC dry chemical units.

12. Can you service plastic head extinguishers?

No!! Our extinguisher shop and most through southern Alberta have come to a consensus that these extinguishers are too dangerous to service. Removing the head for service can cause cracking with can result in a serious failure of the head under pressure.

13. Do you service fire extinguishers?

Yes!! We service ALL makes and models of extinguishers. Our fully stocked and certified shop can take care of all your servicing and certification needs. We also can provide brackets and various other specialized parts.

14. Do you service / work on fire alarms?

Yes!! We can service, install, update and renovate all makes and models of fire alarm systems.   New construction to changes and tenant improvements, Four Alarm has all your need covered under one roof.  Mircom, Fire-Lite, Notifier, Siemens, Simplex, Edwards / EST…. any brand and model.  We are capable of taking care of ANY fire alarm needs.

15. Do you service residential customers?

Yes!! Our services can be used with residences of any and all types. We are fully staffed to take care of any installation or maintenance needs including mother-in-law suites, furnace rooms or garages.

16. Can you install or maintain 120V (3 Wire) fire alarm systems?

Yes!! With thousands of these systems still in use across our country they are very common.  Four Alarm has all of the expertise to professionally service and maintain these systems.  Have a need for a minor update or change?  We have you covered there as well.  Our on staff electricians can complete all of those changes for you quickly and you can be assured that work is done correctly and it works!  As well future code updates occur they will provide requirements for removal of these systems.  They have limited abilities and suffer from major disadvantages that actual fire alarm system do not have.  Contact our sales people about upgrading your 3-wire system today!

17. Do you rent equipment?

Yes!!  Four Alarm currently rents all sizes of ABC dry chemicals units as well as 6L ‘K’ Class units.  If you have an event or limited need for a fire extinguisher we have units that can keep you compliant and keep your budgets save as well.

18. What are your typical working hours?

Monday to Friday, 08:00 hrs. to 16:30 hrs.