business_faq

  1. What types of payment do you accept??
    • Cash, Debit, MasterCard, Visa, Cheque, Electronic Fund Transfer (EFT)
  2. Do I have to be present during the service to provide payment?
  3. Can we pay later (have credit) for services?
    • Yes, all customers can set-up credit accounts. All you need to do is fill out our General Credit Application located on this site.
  4. How do I set-up a service call?
    • Call (403)295-8707 and talk to our helpful courteous office staff or you can email us at info@fouralarm.ca
  5. Do you provide 24 Hour service?
    • Four Alarm has staff taking care of all your needs 24 hours a day, 7 days a week. Our staff of Fire Alarm, Sprinkler and extinguisher technicians can service you evenings, weekends and holidays to take care of any emergency or need.
  6. Can you give me information on how to get started with my project?
    • Contact our office and we can get you started on any project… from a tenant revision, new construction or just a curious question we can help you out and get you in compliance quickly and efficiently.
  7. What types of services do you provide?
    1. ALL fire and safety services
    2. Fire Alarm Systems
    3. Fire Extinguishers
    4. Sprinkler Systems
    5. Specialized Suppression Systems
    6. Kitchen Suppression
    7. Fire Hydrants
    8. Backflow Preventers (Cross Connection Control Devices)
    9. Emergency Lighting
    10. First Aid
    11. Fire Hoses
    12. Construction Project Design and Consultation
    13. Blueprints and Drawings (CAD) Design
    14. **COMING SOON** Security Systems
    15. **COMING SOON** Fire and Security System Monitoring
  8. Do you sub-contract work out?
    • No!!! Part of the advantage of using us is the fact we provide all services internally. If we offer the service…WE DO THE SERVICE!!
  9. Can you certify fire extinguishers for businesses?
    • Yes, our technicians and shop are fully certified to maintain your fire extinguishers for compliance with Alberta Fire Code, NFPA (National Fire Protection Association) and local all requirements.
  10. How often must I maintain my fire extinguisher?
    • COMMERCIAL PROPERTIES – These extinguishers MUST be serviced once a year according to requirements in Alberta. As always follow all manufacture recommendations for service.
    • RESIDENTIAL PROPERTIES – These extinguishers are not required to be serviced. We do HIGHLY recommend that these extinguishers get serviced annually as well to ensure proper operation. As always follow all manufacture recommendations for service.
  11. I own a business, what is the minimum size extinguisher I can have?
    • Code in Alberta require that any extinguisher have a MINIMUM rating of 2:A!!! This typically means that unless you have a specialized extinguisher, a five (5) pound cylinder is the smallest that can be used in a commercial establishment.
  12. Can you service plastic head extinguishers?
    • No!! Our extinguisher shop and most through southern Alberta have come to a consensus that these extinguishers are too dangerous to service. Removing the head for service can cause cracking with can result in a serious failure of the head under pressure.
  13. Do you service fire extinguishers?
    • Yes!! We service ALL makes and models of extinguishers. Our fully stocked and certified shop can take care of all your servicing and certification needs. We also can provide brackets and various other specialized parts.
  14. Do you service / work on fire alarms?
    • Yes!! We can service, install, update and renovate all makes and models of fire alarm systems. We are capable of taking care of ANY fire alarm needs.
  15. Do you service residential customers?
    • Yes!! Our services can be used with residences of any and all types. We are fully staffed to take care of any installation or maintenance needs including mother-in-law suites, furnace rooms or garages.
  16. Can you install or maintain 120V (3 Wire) fire alarm systems?
    • Yes we can install these systems, but in most cases these alarms are not permitted to be installed any longer. As well future code updates (likely 2013) will provide requirements for removal of these systems. Talk to our sales people about upgrading your 3-wire system.
    • These systems can be maintained under current fire code. Typically any modification to the floors or apartments of the building may cause the system to require upgrading to a modern fire alarm system.
  17. Do you rent equipment?
    • No, Four Alarm currently does not rent equipment. Liability reasons prevent us from doing this currently.
  18. What are your typical working hours?
    • Monday to Friday, 08:00 hrs. to 16:30 hrs.