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  1. What types of payment do you accept??
    • Cash, Debit, MasterCard, Visa, Cheque, Crypto Currency (Bitcoin – BTC, Ethereum – ETH, Litecoin – LTC currently), Electronic Fund Transfer (EFT), Interac E-Mail Transfer.
    • Payments can be made in-person on-site or at our office.  As well as on-line, by phone, mail or email.
  2. Do I have to be present during the service to provide payment?
    • No, customers can provide us with either a credit application or you can provide a Pre-authorized Payment form. This will allow us to process card payments without you being present.  All services are COD unless a credit account has been setup.
  3. Can we pay later (credit) for services?
    • Yes, all customers can set-up credit accounts. All you need to do is fill out our General Credit Application located on this site.
  4. How do I set-up a service call?
  5. Do you provide 24 Hour / Emergency Service?
    • Yes!, Four Alarm has staff available to take care of all your needs 24 hours a day, 7 days a week. Our staff of fire alarm, sprinkler and extinguisher technicians can service all your emergency needs.  Fires, false alarms to floods and sprinkler activations we have you covered.  Evenings, weekends and holidays we have your back to give you peace-of-mind.
  6. Can you give me information on how to get started with my project?
    • Contact our office by phone (403)295-8707 / (833)390-1021 (toll-free) or email [email protected] We can get you started on any project.  Consultation, design and installation services can be provided.  Tenant revisions, new construction, renovations or just a curious question we can help you out and get you in compliance cost effectively, quickly and efficiently.
  7. What types of services do you provide?
    1. ALL fire and safety services
    2. Fire Alarm Systems
    3. Fire Extinguishers
    4. Sprinkler Systems
    5. Specialized Suppression Systems
    6. Kitchen Suppression
    7. Fire Hydrants
    8. Backflow Preventers (Cross Connection Control Devices)
    9. Emergency Lighting
    10. First Aid
    11. Fire Hoses
    12. Construction Project or System Design and Consultation
    13. Blueprints and Drawings (CAD) Design
    14. **COMING SOON** Security Systems
    15. **COMING SOON** Fire and Security System Monitoring
  8. Do you sub-contract work out?
    • No!!! Part of the advantage of using us is the fact we provide all services internally. IF WE OFFER THE SERVICE…WE DO THE SERVICE!!
  9. Can you certify fire extinguishers for businesses?
    • Yes!  Our technicians and shop are fully certified and insured to maintain your fire extinguishers for compliance.  We meet all Canadian and Alberta Fire Codes, NFPA (National Fire Protection Association) and local all requirements.
  10. How often must I maintain my fire extinguisher?
    • COMMERCIAL PROPERTIES – These extinguishers MUST be serviced once a year according to requirements in Alberta. As always follow all manufacture recommendations for major service requirements.
    • RESIDENTIAL PROPERTIES – These extinguishers are not required to be serviced. We do HIGHLY recommend that these extinguishers get serviced annually.  This will help to ensure proper operation. As always follow all manufactures recommendations for service.
  11. I own a business, what is the minimum rating (size) fire extinguisher I can have?
    • The rules in Alberta being the National Building Code Alberta Edition (NBC-AE), National Fire Code Alberta Edition (NFC-AE) and NFPA 10 requires that any extinguisher for commercial use have a MINIMUM RATING of 2:A! This typically means that unless you have a specialized fire extinguisher, a five (5) pound fire extinguisher is the smallest that can be used in a commercial establishment.
    • Size of fire extinguisher units is also dependent on the hazard being protected and the size of the area.
  12. Can you service plastic head fire extinguishers?
    • No! These are fire extinguishers were the portion of the top section that threads into the extinguishers cylinder is made of a plastic resin.  The Alberta Government and shop certifying bodies (INTERTEK) have stated that these extinguishers are too dangerous to service. Removing the head for service can cause cracking with can result in a serious failure / sudden decompression of the fire extinguisher unit.  Disposal of these units after use or the 12 year or hydrostatic testing is required.
  13. Do you service fire extinguishers?
    • Yes!! We service ALL makes and models of fire extinguishers. Our fully stocked and certified extinguisher shop can take care of all your servicing and certification needs. We also can provide vehicle and wall brackets as well as various other specialized parts.
  14. Do you service / work on fire alarms?
    • Yes!! We can service, install, repair / update and renovate all makes and models of fire alarm systems. We are capable of taking care of ANY fire alarm needs.  Annual and monthly inspections are available.
  15. Do you service residential customers?
    • Yes! Our services can be used with residences of any and all types. We are fully staffed to take care of any inspection, installation or maintenance needs.  We service all equipment and also can help with construction projects including fully home builds, renovations, secondary suites (mother-in-law suites), furnace rooms or garages.  Project consultation, design and installation services are available.
  16. Can you install or maintain 120V (3 Wire) fire alarm systems?
    • Yes we can install these systems, but in most cases these alarms are not permitted to be installed any longer. As well future code updates will provide requirements for removal of these systems. Talk to our sales people about upgrading your 3-wire system.
    • These systems can be maintained under current fire code. We can provide annual inspection and repair services for these systems.  Typically any modification to the floors or apartments of the building may cause the system to require upgrading to a modern fire alarm system.
  17. Do you rent equipment?
    • Yes, Four Alarm currently does rent wet and dry chemical fire extinguishers.  This can be done for a day, week, month or annually.  Contact [email protected] for more information.
  18. What are your typical (regular) working hours?
    • Monday to Friday, 08:00 hrs. to 16:30 hrs / 8:00 am to 4:30 pm.  With EMERGENCY SERVICES available 24/7/365.
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